Things have sped up in the workplace. This is due to a range of issues such as the raging war for talent, the quest for better business performance, and the kind of technological advancements that change the way we do business, often to a disruptive extent. Amid this turbulent landscape, many employees are burned out, disengaged and struggling for work-life balance. All these factors require us to take a fresh look at how people experience work. Enter the decade of X’s: Customer Experience (CX), Employee Experience (EX) and the newest of them all, Human Experience (HX). How we purposely craft these experiences may well spell the difference between an organization’s success or failure. To gain a deeper understanding of the impact of two of these experiences, employee and human, HR.com conducted a survey-based research study.
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